Top FAQs

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You can post absolutely anything on Ruckify (as long as it aligns with community guidelines)! Do you have exercise equipment lying around that you hardly use? Or maybe you have a closet full of kitchen appliances that taking up a ton of space? These are all items that you can post on Ruckify! Consider checking out your local Ruckify Marketplace to see what other people in your community are posting. Check out How To Post to learn more about being an Owner.

 

You will be paid for your items via a direct deposit within 24 business hours of your item(s) being returned. The funds will be deposited in your account,  however, it can take a few days for it to appear on your statement. You will receive payment for your items less 10% for our marketplace service fee, the deposit amount, the deposit admin fee (if applicable), and the protection fee (if applicable). The rest is yours to keep, read more about it in our Knowledge Base.

 

Every Owner is given the opportunity to opt into Ruckify insurance, which costs 10% of each successful booking. Alternatively, you can collect a security deposit or opt out. During the posting process, you will be given the option to choose how you protect your items. If you choose to move forward with  insurance, you indicate the value of your item which will determine your deductible  if a claim needs to be filed.

 

You can help your item stand out by adding clear images and detailed descriptions! Check out this awesome blog post to learn how to take professional photos of your items. Competitive pricing will also help your items stand out. Consider offering a discount if the Renter  is considering a long term rental, or be flexible with a deal! 

 

If you’re interested in learning more about creating your very own RuckifyStore, feel free to send us an email at letsruckify@ruckify.com. We would love to answer any questions you may have or even coach you through the setup process! We look forward to chatting soon!

 

You have complete control over what you make with Ruckify. You choose your rates and how often your items are available for rent which means you’re in complete control over how much money you make. If you’re looking to make extra money without any hassle, turn on Ruckify’s Instant Booking feature and let us handle your calendar for you.

 

In the result of theft of an Item during a booking, you must file a police report before submitting an insurance claim. Ruckify reserves the right to file its own police report where it deems necessary. All parties information is only shared with the appropriate authorities to resolve the investigation.

 

When booking your rental, you will be given the choice to pick it up, have it delivered by the Owner (if available), or you can have it delivered by RuckifyExpress! You will be able to view the hours of availability, and the rates for delivery and pickup so you know what to expect before booking an item.

 

Of course! All payments that are made through the app go through our secure payment processor. We use Stripe, a leader in payment processing software to ensure your information is secure.

 

We understand that accidents happen, and sometimes it’s out of our control. If an item is damaged, please contact the Owner as soon as possible. You will be responsible for paying for any damaged item/ space or you can choose to forfeit your security deposit. After you’ve contacted the Owner,  you can contact our dedicated support staff (letsruckify@ruckify.com) to help you find a replacement for the remainder of your rental period.
Keeping the item longer is totally ok as long as the Owner is on board! Simply head to your booking itinerary to find the link to the item and submit a new request for your new dates! If it’s available, the Owner will respond at their earliest convenience, or it can go through instantly if the Owner has enabled pre approved booking.

 

If you wish to terminate your booking, simply locate it in your booking itinerary list on Ruckify and cancel. Each item has one of  three cancellation policy options that the Owner can choose from before posting an item in the marketplace. This will determine whether you’re eligible for a refund, the amount you’re eligible for, and the system will organize the payments accordingly.

 

Communicating is made simple with Ruckify’s in-app messaging system. Simply go to your booking’s itinerary page and click on the Owner’s profile. There you can click the message button and ask any exchange-specific questions. All your information is secure and protected. If there is an emergency, please contact Ruckify Support, and we will connect you to the Owner. You can also communicate with any other member on the platform with or without a booking.

 

The Owner can choose to add instructions for their item. These instructions will be posted at the bottom of the booking’s itinerary once you’ve paid. Instructions can be a few short sentences, or they can add pictures, videos, and PDFs to ensure you know exactly how to use it. Ruckify is a community so don’t be afraid to reach out and ask the Owner for additional help!

 

Need more help? Check out our in depth help articles.