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Common Questions About Ruckify

Do you have a question about Ruckify? We’ve compiled all of our frequently asked questions so you can find exactly what you’re looking for! Don’t see the answer to your question? Feel free to reach out to our success team for additional support.

What should I Ruckify?

You can post absolutely anything on Ruckify! Do you have exercise equipment that you hardly use? Or maybe you have a closet full of kitchen appliances? These are all items that you can post on Ruckify!

How do I get paid?

You will be paid for your items via a direct deposit within 24 business hours after your item(s) have been returned.You will receive payment for your items less 10% for our marketplace service fee, the deposit amount, the deposit admin fee (if applicable), and the protection fee (if applicable). The rest is yours to keep! 

How does protection work?

Every Poster is given the opportunity to opt into Ruckify insurance which costs 10% of each successful booking. Alternatively, you can collect a security deposit or opt out. If you choose to move forward with  insurance, you indicate the value of your item which will determine your deductible  if a claim needs to be filed. 

How can I help my items stand out?

You can help your item stand out by adding high quality images, detailed descriptions, and competitive pricing. Consider being flexible with a deal or offering a discount if the Renter  is considering a long term rental. Check out this blog post to learn how to take professional photos of your items!

Is there a RuckifyStore workshop?

If you’re interested in learning more about creating a RuckifyStore, feel free to send us an email at letsruckify@ruckify.com. We would love to answer any questions you may have or even coach you through the set-up process! We look forward to helping you with your RuckifyStore and chatting soon!

How much can I earn?

You have complete control over what you make with Ruckify because you choose your rates and how often your items are available. If you’re looking to make extra money without any hassle you can turn on Ruckify’s instant booking feature.

What happens if someone steals my item? 

If an item is stolen during the booking process you must file a police report before submitting an insurance claim. Ruckify reserves the right to file a police report when necessary.

How do I receive my booking?

When booking your rental, you will be given the choice to pick it up, have it delivered by the Owner (if available), or RuckifyExpress. You will be able to view the hours of availability, and the rates for delivery and pickup so you know what to expect before booking an item.

Is payment secure?

All payments that are made through the app go through our secure payment processor. We use Stripe, a leader in payment processing software to make sure your information is secure.

What happens if I damage the item?

If an item is damaged, please contact the owner as soon as possible. You will be responsible for paying for any damaged item/ space or you can choose to forfeit your security deposit. After you’ve contacted the Owner,  you can contact our support staff to help you find a replacement for the remainder of your rental period.

What if I want to keep the item longer?

Keeping the item longer is ok as long as the Owner is on board! Simply head to your booking itinerary and submit a new request! If it’s available, the Owner will respond at their earliest convenience or it can be approved instantly if the Owner has enabled pre approved booking.

What if I want to cancel my rental?

If you wish to terminate your booking, simply locate it in your booking itinerary list on Ruckify and cancel. Each item has one of  three cancellation policy options that the Owner can choose which will determine whether you’re eligible for a refund and the amount you’re eligible for.

How do I contact the item  owner?

Communicating is simple with Ruckify’s in-app messaging system because you can contact the Owner directly. Simply go to your booking’s itinerary page and click on the Owner’s profile. There you can click the message button and ask any exchange-specific questions. If there is an emergency, please contact Ruckify Support and we will connect you to the Owner. 

What do I do if I need help with the item?

The Owner can choose to add instructions for their item and they will be posted at the bottom of the booking’s itinerary once you’ve paid. Instructions can be a few short sentences, or they can add pictures and videos to make sure you know exactly how to use it. Ruckify is a community, so don’t be afraid to reach out and ask the Owner for additional help! 

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